My audience was the management of the Verizon Wireless customer service branch. I wrote about Verizon continuing to bill me after my two year contract expired even though I called before and after the contract was scheduled to end.
I organized the letter into three paragraphs. The first paragraph introduced the problem I was writing about. In the second paragraph I explained what happened and included more details, and I concluded the letter with how I felt about the problem.
I feel like the first and last paragraphs could be developed a little more
I hate verizon too. They are not very heart felt people lol. The last paragraph was hard for me too. Your format you explained seems to be right.
ReplyDeleteI'm wondering about what the Verizon customer service rep told you that justified their additional billing. Is that something you mention in your letter?
ReplyDeleteThe only problem I have with this letter of complaint is the reasoning. Even if you called to cancel it before the contract was over, you did have to wait until the last day of the contract. If they did cancel your service, not only would you not have a phone but you wouldn't be able to port your number to another service provider. On the last day of your contract, you could have went to another service provider and ported your number. By doing so it automatically cancels your previous plan because it can no longer make calls. I found this to be the easiest way. Just food for thought, if you do decide to send the letter.
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