My letter of complaint is geared towards a manager of Dell. I left it broad so when the email is sent, it can be read and then forwarded to another person who may have higher authority in the company. (Should it get that far) I wrote how I was unsatisfied with their customer service, in hopes that they will do something about it.
I used 5 large paragraphs in my letter, trying to keep it at the 1 page maximum. I used an introduction paragraph telling my problem, three body paragraphs thoroughly explaining my problem and why I was unsatisfied and then a conclusion letting them know how I felt.
For my letter, I think I can just work on putting more detail but besides that it expresses my concern pretty well. I tried to keep a sincere tone throughout the letter, I was thinking about being a little rude but that really wouldn’t help. I do think I should close with something saying that I am going to take my business elsewhere because of their mistake, but am unsure if that’s a good idea.
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ReplyDelete1.) You explained very well what happened and how you tried to fix the problem.
ReplyDelete2.) The layout of the paragraphs look good can use a little cleaning. up but very well written
3.) Its a good thing you werent rude, but in the same token you could of told them that you were upset.
Anthony, good thinking with keeping your audience general in this case. Do you plan on sending this letter?
ReplyDeleteI think I will, can't hurt right?
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