Reflection: Letter of Complaint

The audience for my letter is managers of large companies with customer support via phone. I felt that it was not substantial enough just to complain so I added a resolution. I felt as if managers do not realize some of the things that happen with their customer support staff so I had to place myself in those shoes while still writing from my original perspective.

I organized them into 2 parts. First paragraph was the complaint and the second paragraph was the solution.

I felt it was hard to complain without over complaining. It is easy to get on a tangent and not focus on the main points. The reader might view the letter and write you off as someone who will be dissatisfied regardless of the outcome.