1. My audience is the customer support staff at Microsoft. I approached this letter as a way to vent my frustration and let them know about the shortcomings in their system, with the hopes that in the future issues like mine can be avoided. It is useless for me to be angry at them because the problem has already been solved and there is nothing else that can be done, so I tried to write this letter to explain my frustration clearly and efficiently, rather than write a letter filled with rage.
2. I tried to create a paragraph for each different topic of discussion, and I think I did a good job. My first paragraph was a basic introduction about myself and a little bit of information about my problem. The second paragraph is an example of timely and efficient customer service, while the third paragraph explains my issue very thoroughly, and shows a sharp contrast compared to my previous experiences. The last paragraph features my statement of disgust over the issue, and my conclusion on the issue.
3. While writing my letter, I sometimes felt that I was not being clear enough in my details of what went wrong. I think my ending could definitely be stronger, but I have no idea what else I could say.
I believe this thoroughly answered in detail. Since i have not read the complaint letter yet, im given a brief introduction to what I may be reading. You are open to suggestion and while i revise your complaint, i will do the best of my ability to possibly better your paper. I will be looking at your complaint as professional paper.
ReplyDeleteYou say you you explain a little bit of information about the problem but make sure you do a thorough job presenting and explaining the issue. Consider what the ultimate goal is of you writing this letter.
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