1. My audience for my complaint letter was directed toward the customer care department. The company I had an issue with mischarged me and I was writing for a refund. I approached them in my letter by stating my issue and directed it at the customer care department to get it resolved.
2. I organized my paragraphs by first stating the issue and letting the department know that I have been a customer for a long time. It was then followed by a description of the situation that had happened. After that I wrote about what I wanted in return for what had happened. To leave off I made my last paragraph talk about how I frequently use there airlines and wish to keep using it and hope that this incident doesn’t change my mind and make me fly with another airline.
3. I might have been able to rework and explain the situatuion better but I think it is pretty clear. My complaint letter might of sounded to forgiving and maybe I should of made it sound more unforgiving to make the airline get this issue resolved.
It sounds like you organized your letter very well and in detail. Just like you said you might want to make sure your not too forgiving because they might not see this as a true complaint. They might not even resovle the issue if they do not see this as a problem. Its good that your audience was the customer care department because they are the ones that should care about your problem.
ReplyDeleteIn reference to your answer to question 3 I'm wondering what your overall goal is with the letter? Do you want to be compensated in some way? If so, perhaps it might be worth it to revise sections to make your argument more persuasive or less forgiving as you say.
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