My audience for this project was a florist. In my letter, I approached them nicely and professionally when I told them what I was problem was. I said that, over all, I was not happy with the product that I had received. At the end of the letter, I asked to be compensated for it in any way that was possible.
In my first paragraph, I brought up generally what I was complaining about. Then, in my second paragraph, I went into detail about all the problems that I had. Lastly, in the third paragraph, I told them I was not happy with what I had gotten and that I wanted to be compensated for it.
All in all, I feel that my letter is fine the way it is but if someone else sees something that I don’t, I am open to changing it.
Judging from your responses, I think our complaint letters are probably going to look pretty similar. Sounds like our format is the same, and we both try to come off as professional yet unsatisfied.
ReplyDeleteYou might want to ask for a more specific form of compensation. Asking for any compensation leaves things wide open. You might offer a suggestion...like 20% off a dozen roses. Or something like that.
ReplyDelete